WagiBet Privacy Policy

1. Introduction

WagiBet ("we", "us", "our") operates the online gaming platform accessible at wagibet.app, including the WagiBet mobile application and all related services (collectively, the "Platform"). This Privacy Policy describes how WagiBet collects, uses, stores, and discloses personal data in connection with your use of the Platform.

This Privacy Policy applies to all users of the WagiBet Platform, including registered account holders and visitors who browse the Platform without registering. By accessing or using the WagiBet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

WagiBet processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We are also subject to applicable PAGCOR data handling requirements as a licensed online gaming operator.

2. Personal Data We Collect

WagiBet collects the following categories of personal data from users of the Platform:

2.1 Identity and Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Residential address (including barangay, city, province, and postal code)
• Email address
• Mobile phone number

2.2 Verification and KYC Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license, UMID)
• Proof of address documents
• Selfie or facial image for identity verification purposes
• Source of funds documentation where required by anti-money laundering regulations

2.3 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account, bank account details for BPI, BDO, or Metrobank)
• Transaction history, including deposits, withdrawals, and wager records
• Account balance information

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used within the Platform
• Game play history and betting patterns

2.5 Communications Data

• Records of communications with WagiBet customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and survey responses submitted through the Platform

3. How We Collect Your Data

WagiBet collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention services, and regulatory bodies where permitted by law.

4. Purpose of Processing

WagiBet processes your personal data for the following purposes:

5. Legal Basis for Processing

WagiBet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the WagiBet Terms and Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for WagiBet's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
• Consent: Where we rely on your consent for specific processing activities (such as optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

WagiBet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance.
• Fraud prevention services: Service providers that assist WagiBet in detecting and preventing fraudulent activity on the Platform.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law or regulatory directive.
• IT and platform service providers: Cloud hosting, data storage, and software service providers engaged to support the operation of the WagiBet Platform, subject to appropriate data processing agreements.
• Professional advisers: Legal counsel, auditors, and other professional advisers where necessary for the conduct of WagiBet's business.

All third parties with whom WagiBet shares personal data are required to handle that data in accordance with applicable data protection laws and WagiBet's data processing requirements. WagiBet remains responsible for ensuring that any third-party processing of your data is carried out lawfully and securely.

7. Data Retention

WagiBet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, WagiBet retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with PAGCOR requirements and applicable anti-money laundering regulations. KYC and identity verification documents are retained for the same minimum period.

Technical and usage data collected through cookies and similar technologies is retained for shorter periods as described in Section 9 of this Privacy Policy. Where data is no longer required for any lawful purpose, WagiBet will securely delete or anonymise it.

8. Data Security

WagiBet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of sensitive data at rest, including financial and identity information.
• Access controls limiting data access to authorised WagiBet personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the WagiBet Platform.
• Multi-factor authentication options for player accounts.
• Monitoring systems for the detection of suspicious activity and potential data breaches.

While WagiBet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, WagiBet will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

9. Cookies and Tracking Technologies

WagiBet uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform.

9.1 Types of Cookies We Use

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the WagiBet Platform and prevent you from accessing certain features. WagiBet does not use cookies to serve third-party advertising.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by WagiBet:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data WagiBet holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to WagiBet's legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data where WagiBet relies on legitimate interests as the legal basis for processing.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that WagiBet has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact WagiBet's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. WagiBet will respond to all verified requests within thirty (30) days, or such other period as may be required by applicable law.

11. Minors and Age Restriction

The WagiBet Platform is strictly intended for persons who are at least 21 years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. WagiBet does not knowingly collect personal data from individuals under the age of 21.

If WagiBet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the WagiBet Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12. International Data Transfers

WagiBet primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines, for example where WagiBet engages third-party service providers located in other jurisdictions.

Where personal data is transferred outside the Philippines, WagiBet ensures that appropriate safeguards are in place to protect that data, including contractual clauses that impose data protection obligations on the recipient consistent with the requirements of the Data Privacy Act of 2012. WagiBet will not transfer personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.

13. Changes to This Privacy Policy

WagiBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, WagiBet will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how WagiBet protects your personal data. Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or WagiBet's handling of your personal data, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with WagiBet's response to your privacy concern.